End-User In Office Support
Provide touch/hands & eye support in coordination with the central team and vendors for end-user equipment.
Provide onsite touch technical support to the end-users
Providing on-site technical assistance for desktop and related IT issues.
Deliverables:
As an onsite technical support specialist, Service Partner is dedicated to provide expert assistance, troubleshooting, and support to end users, ultimately enhancing productivity and ensuring a seamless user experience.
Service Partner is proficient in the installation and configuration of desktops, laptops, and peripherals.
Additionally, Service Partner will manage support requirements during peak periods, such as festivals or unexpected surges in demand.
Service Partner will prioritize timely updates and closures of support tickets within JPL provided ITSM ticketing system, ensuring optimal performance, security, and functionality of desktop systems and peripherals.
Furthermore, Service Partner will offer basic training to end users on new hardware or software, emphasizing best practices and effective system usage.