Role: Head Supply Chain and Customer Service

Job Description:

- Design and execute end-to-end supply chain strategy balancing cost, agility, and service levels.
- Lead operations across inbound logistics, warehousing, outbound transportation, and last-mile delivery.
- Develop and manage 3PL partnerships, negotiate contracts, and ensure adherence to SLAs and KPIs.
- Implement and optimize technology systems like OMS, WMS, and TMS for better visibility and performance tracking.
- Ensure seamless order fulfillment for both online and offline channels (omnichannel operations).
- Oversee packaging, handling, and dispatch of homeware and furniture shipments to ensure protected delivery.
- Build and manage a robust post-sales service network for installation, complaint management,



and service quality.
- Define and monitor SOPs and SLAs to ensure timely resolution and first-time fix rate improvements.
- Drive process excellence and continuous improvement through data analysis and root cause identification.
- Collaborate cross-functionally with merchandising, retail, and finance teams to align supply chain performance with business goals.
- Lead and mentor multi-location teams, building a culture of ownership and accountability.
- Monitor and drive key performance metrics like TAT, NPS, cost efficiency, and product availability.

📌 Head Supply Chain and Customer Service (Maharashtra)
🏢 Talent Corner HR Services
📍 Maharashtra