TCS is hiring for Passenger Revenue Accounting-Refunds
Shift - Rotational 24/7
Key Responsibilities:
- Receive refund requests from BSP download requests and record details.
- Work on calculations and update BSP with final calculation.
- Once accepted, provide credit to the passenger or staff.
Domain Requirements:
- Well versed with PNR reading, including PNR, PNR history, and interpretation of remarks.
- IATA UFTAA Certified / Diploma in Travel and Tourism preferred.
- Fare filing and fare auditing knowledge preferable but not mandatory.
- Refunds knowledge, including calculating refunds and processing refund rules.
- Refunds processing via BSP / ARC / GDS; GDS knowledge.
- Experience with refunds in a travel agency, airline, GDS, travel portal, or refunds back office process.
- Information on non-refundable taxes and ability to read/interpret tax information in Amadeus.
- Ability to work on Amadeus PNR cases and refund requests from BSP link.
Other Requirements:
- Positive communication skills.
- Knowledge of tickets issued with various forms of payment (CASH/CC).
- Working knowledge of MS Office and other standard desktop applications.
- Understanding of general procedures for over refund/under refund cases.
- Ability to handle all types of refund calculations for exchange, partial, or downgrade cases.
- Willing to work in shifts.