We have been mandated by one of our clients, into green energy for the below mentioned role

Position: Head Ecommerce Techno Business

Department: Information Technology

Reporting to : CIO

Required Skills & Qualifications

- B.Tech / B.E. in Computer Science, IT, or Electronics; MBA preferred. Relevant professional certifications are valued (see Certifications).
- 1215 years of experience spanning ecommerce technology, business operations and strategy, project management, and digital transformation, with demonstrated P&L; ownership across marketplace channels.
- Hands-on expertise in SAP SD (S/4HANA or ECC), Unicommerce, Ease Commerce, API platforms, Amazon Seller/Vendor Central, Flipkart, RPA tools (UiPath / Power Automate), BI/analytics dashboards, and AI tools (GPT, AI agents, chatbots).
- Proven cross-functional leadership with robust business development, strategic partnership management, training capability, and revenue-growth track record in a manufacturing or B2C environment.

Certifications

- SAP SD (S/4HANA or ECC) Certification
- PMP / PRINCE2 (Project Management)
- Google Analytics (GA4) Certification
- Cloud Architecture / Platform Certification
- Lean Six Sigma — Green / Black Belt
- Certified Scrum Master (CSM)

Location: Mumbai(Grant Road/Borivali)

Job Role

Seeking a senior Ecommerce Techno Business leader to own platform strategy, marketplace operations, business growth, and systems integration across its digital commerce business. The role combines deep expertise in SAP SD, Unicommerce, Ease Commerce, and marketplace platforms with strong business acumen, revenue ownership, and strategic partnership capabilities. The incumbent will lead cross-functional teams across platform engineering, analytics, AI/ML,RPA, and business operations, driving companie’s digital-commerce agenda on Amazon, Flipkart, and D2C channels. This is a high-impact leadership role with direct accountability for technology investments, business growth, strategic partnerships, and revenue-enabling digital initiatives.

Key Responsibilities

1. Ecommerce Platform & Marketplace Management

- Own the end-to-end technology architecture for the D2C website, marketplace storefronts, and seller/vendor accounts on Amazon, Flipkart, and emerging platforms; lead marketplace design and storefront optimisation.
- Drive listing quality,



catalogue hygiene, A+ content, pricing strategy, and SEO optimisation across all marketplaces.
- Manage Unicommerce OMS/WMS and Ease Commerce CRM/OMS integration with SAP ERP (SD module) to ensure seamless order flow, inventory sync, and fulfilment accuracy.
- Define and execute the platform roadmap to support revenue scale, higher conversion, and a superior customer experience.

2. Business Development & Strategic Partnerships

- Drive digital-channel revenue strategy, marketplace business planning, and new-channel evaluation to expand company’s ecommerce footprint and market share.
- Lead end-to-end partner and vendor management for technology providers, marketplace platforms, logistics aggregators, and SaaS vendors; negotiate licences, SLAs, and fee structures to optimise cost and business outcomes.
- Establish partner-evaluation frameworks, performance scorecards, and governance processes; drive strategic partnership development for sustained business value.
- Own marketplace business relationships with Amazon, Flipkart, and emerging platforms, including co-marketing investments, promotional strategy, and revenue-share agreements.

3. SAP & Systems Integration

- Oversee SAP integration with specific focus on the SD module across ecommerce, inventory, billing, and logistics, ensuring real-time data accuracy and operational continuity.
- Govern the API and middleware architecture connecting marketplace connectors, API platforms, payment gateways, and logistics partners with SAP.
- Drive Unicommerce and Ease Commerce configuration and scaling to support multi-warehouse, multi-channel operations at company’s transaction volumes.
- Define data-governance and reconciliation frameworks across ecommerce and ERP systems to enable accurate reporting, audit compliance, and timely resolution of unreconciled transactions.

4. Analytics, AI & Automation





- Build commerce-analytics capabilities and BI dashboards delivering real-time visibility on GMV, conversion, RTO, returns, and marketplace performance.
- Implement AI/ML models — including GPT-based tools, AI agents, and chatbots — for demand forecasting, dynamic pricing, personalisation, and customer segmentation.
- Deploy RPA bots to automate high-volume workflows: order reconciliation, returns processing, seller-account management, and marketplace reporting.
- Drive A/B testing and experimentation frameworks to continuously improve UX, content performance, and campaign ROI.

5. Customer Experience, Team Leadership & Training

- Own the customer complaint management system and feedback loop, ensuring closed-loop resolution, root-cause analysis, and continuous service improvement.
- Build, mentor, and manage a high-performance team across platform engineering, analytics, automation, and business operations; drive structured training and capability building.
- Collaborate with SCM, Finance, Marketing, Legal, and business teams to align platform capabilities, business objectives, and cross-functional priorities.
- Report ecommerce technology and business KPIs to leadership, owning P&L; accountability for digital-channel investments and revenue growth.

Key Performance Indicators

- Digital-channel GMV and revenue growth across marketplaces and D2C.
- Platform uptime, order-to-fulfilment accuracy, and inventory-sync reliability across SAP, Unicommerce, and Ease Commerce.
- Cost optimisation on vendor contracts, marketplace fees, and technology spend versus budget.
- Conversion rate improvement, RTO/returns reduction, and customer-experience metrics (NPS, listing quality scores, complaint resolution TAT).
- Automation coverage and efficiency gains delivered through AI/ML and RPA initiatives.
- Marketplace Buy Box win rate, search ranking, and share of voice on Amazon, Flipkart, and other platforms.
- On -time, on-budget delivery of platform roadmap milestones and digital-transformation projects.
- Reduction in unreconciled transactions and improvement in order-reconciliation TAT across ecommerce and ERP.
- Partner and vendor SLA adherence, contract savings, and strategic partnership ROI.
- Catalogue and content compliance — A+ content coverage, listing accuracy, and data-quality scores across marketplaces.

📌 Head - Ecommerce Techno Business (Maharashtra)
🏢 Manpower Resources India
📍 Maharashtra