JOB RESPONSIBILITIES of CRM

Community / Workplace experience Manager:

- Establishing and maintaining appropriate customer services procedures and standards based on the agreement/ SOW / SLA
- Interfaces with customers and resolves problems
- Evaluating support services, identifying needs, anticipating problems, and developing corrective action plans
- Knowledge of budgeting cost estimating and fiscal management principles and procedures.
- Planning, developing, and coordinating a program of planned, preventive maintenance for plant workforce & office equipment
- Overseeing the maintenance and control of facilities management records
- Overseeing the office equipment inventory, rental, repair, and maintenance
- Coordinates with various vendors
- Preparing the MIS
- Overseeing the office services needed to support department operations
- Implementing Efficiency Standards
- Maintain discipline and quality of work by all staff
- Responsible for overall safety at site.
- Coordinate with Regional Ops manager.
- Act as a SPOC for client & Regional office of CBRE.
- Good at IR
- Knowledge of statutory compliance.

Leadership

- Challenges others to develop as leaders while serving as a role model.
- Manages the development of team by ensuring that the tasks are in line.
- Inspires co-workers to attain goals and pursue excellence.
- Identifies opportunities for improvement and makes constructive suggestions for change.
- Manages the process of innovative change effectively.
- Remains on the forefront of emerging industry practices.

Teamwork

- Facilitates effective team interaction.
- Acknowledges and appreciates each team member's contributions.




- Effectively utilizes each team member to his/her fullest potential.
- Keeps track of lessons learned and shares those lessons with team members.

Client Management

- Manages client interaction and expectations regarding development efforts.
- Develops lasting relationships with client personnel that foster client ties.
- Communicates effectively with clients to identify needs and evaluate technical/Soft solutions.
- Continually seeks opportunities to increase customer satisfaction and deepen CRM.
- Builds a knowledge base of each client's business, systems, and objectives.

Organizational Responsibilities

Innovator Development

- Conducts effective performance evaluations and mentors developers and senior developers through formal and informal channels.
- Seeks and participates in personal development opportunities above and beyond training required by us.
- Trains other innovators and clients through both formal and informal training programs.
- Encourages more junior Innovators to take responsibility for their development within the company.
- Challenges fellow innovators to progress toward their career development goals.

Internal Operations

- Suggests areas for improvement in internal processes along with possible solutions.
- Leads internal teams/task forces.
- Reviews the status reports of team members and addresses issues as appropriate.

Complies with and helps to enforce standard policies and procedures.

GENERAL REPAIR & MAINTENANCE:

1. This covers minor repairs & maintenance of plumbing, carpentry, painting, polishing, etc.
2. FM Team members logs the repair call at the central FM helpdesk /REALM tool.

📌 CRM with CBRE (BKC) (Mumbai)
🏢 Cbre
📍 Mumbai