Client Service - FTC (Uttar Pradesh)

Client Service - FTC (Uttar Pradesh)

04 Aug
|
Info Edge
|
Uttar Pradesh

04 Aug

Info Edge

Uttar Pradesh

JOB DESCRIPTION

Job Title: Admissions Editor – SHIKSHA Study Abroad

Function: Admissions Editing (Admissions Counselling Services)
Location: Remote/Online

Role Purpose

The Admissions Editor is responsible for delivering high-quality editing services for study abroad applications, helping students create compelling, error-free, and impactful application documents while ensuring adherence to quality standards and turnaround timelines.

Key Responsibilities

1. Application Editing & Client Service

- Edit and enhance application documents, including SOPs, essays, Letters of Recommendation, resumes, scholarship essays, visa SOPs, and other admission-related content.
- Ensure every document effectively highlights the applicant's strengths, achievements, and individuality.
- Deliver assignments within defined turnaround times while maintaining high productivity.
- Collaborate effectively with Admissions Counsellors, Operations, and the Editorial team to ensure a seamless student experience.

2. Process & Quality Compliance

- Adhere to established editorial SOPs and quality standards.
- Follow the FIFO (First In, First Out) workflow for document processing.
- Meet defined quality, audit, and service delivery benchmarks.
- Ensure timely completion of assigned work and keep the Team Lead informed of key client interactions, where required.
- Consistently maintain high audit scores.

3. Team Contribution

- Support the team during peak workload periods and operational contingencies.
- Contribute to content development initiatives and process improvement projects.




- Assist in internal knowledge-sharing sessions, trainings, and presentations.

Reporting & Stakeholder Management

Reports to: Manager – Editorial

Key Stakeholders:

- Editorial Manager and Team Lead
- Admissions Counsellors/Mentors
- Operations Team
- IT Team

Key Performance Indicators (KPIs)

- Productivity (documents completed)
- Turnaround Time (TAT)
- Quality Audit Scores
- Student/Client Feedback
- Achievement of quarterly productivity targets
- Contribution during peak workload and team support initiatives
- Knowledge of university admissions requirements
- For Premium Application Editors:
- Student placement outcomes
- Application strategy development for top universities
- Research capability on university requirements, programs, and institutional priorities

Required Skills

Technical Skills

- Solid understanding of the international admissions process.
- Knowledge of study abroad destinations, universities, and application requirements.

Professional Competencies

- Exceptional written English and editing skills.
- Strong business communication and stakeholder management.
- Excellent coordination and collaboration skills.
- Ability to manage multiple priorities and meet tight deadlines.
- Strong research skills and proficiency in MS Office and internet-based research.
- Self-driven, detail-oriented, and highly organized.
- Ability to perform effectively under pressure and manage high volumes of work, particularly during the peak admission cycle (October–March).

📌 Client Service - FTC (Uttar Pradesh)
🏢 Info Edge
📍 Uttar Pradesh

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