About the team:Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.
About the role:Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with valuable customer experience.
Expectations/ Requirements:
- Resolving day-to-day queries of the merchants via chat/call.
- Oversee day-to-day management of campaigns and ensure brand consistency.
- Ensure brand consistency in copy through tone, voice, and terminology.
- Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
- Developing and implementing a timeline to achieve targets.
- Previous experience in team handling Chat/email Support.
Superpowers/ Skills that will help you succeed in this role: High level of drive, initiative, and self-motivation 1+ yearsexperience in social media escalations management Exceptional multi-tasking skills Strong problem-solving skills Educational Qualification:Any Graduate.