Hiring | Contact Centre Specialist

Location: Noida / Gurgaon

Work Mode: Hybrid

Shift Timings: 6:30 PM 4:30 AM (Shift Window)

Working Days: 5 working days + 2 Rotational Offs

Transportation: Both-side cab facility provided

Compensation & Benefits

Salary: Up to 63,000 in hand per month

Night Shift Allowance: 6,000 per month

Annual Performance Bonus: Up to 36,000

Role Overview

We are looking for dynamic and customer-focused Contact Centre Specialists to join our team. The role involves working closely with clients and financial advisors to resolve service requests, account-related queries, and complex customer concerns while delivering an exceptional client experience.

The ideal candidate will thrive in a fast-paced workplace, demonstrate strong financial acumen, and possess excellent communication and problem-solving skills.

Key Responsibilities

* Serve as the primary point of contact for clients and financial advisors regarding account inquiries, service requests, and issue resolution.

* Handle inbound and outbound customer interactions through phone calls while delivering prompt and accurate solutions.

* Accurately log, track, and manage customer requests and cases within internal systems to ensure timely resolution.

* Process complex account-related transactions and service requests while adhering to established service level agreements (SLAs).

* Educate clients and advisors on newly introduced products, services, systems, and processes to encourage effective self-service.





* Maintain accurate documentation of all customer interactions in compliance with the organisation's policies and regulatory requirements.

* Collaborate with internal teams to resolve escalations and ensure seamless customer support.

* Participate actively in team meetings, process discussions, and continuous improvement initiatives.

* Identify process improvement opportunities and contribute towards operational excellence.

* Deliver a differentiated, high-quality client experience through professionalism, empathy, and effective problem resolution.

Eligibility Criteria

* Any Graduate/Post Graduate with strong financial knowledge.

* Minimum 1 year of experience in International Customer Service.

* Excellent verbal and written communication skills.

* Strong analytical, problem-solving, and multitasking abilities.

* Ability to work in a fast-paced, customer-centric environment.

* Willingness to work in rotational night shifts.

Ideal Candidate Profile

* Customer-focused with a passion for delivering exceptional service.

* Highly motivated, adaptable, and performance-driven.

* Detail-oriented with a strong commitment to accuracy and compliance.

* Strong interpersonal and stakeholder management skills.

* Ability to manage multiple priorities while maintaining service excellence.

Why Join Us?

* Attractive compensation and incentives

* Hybrid work model

* Both-side cab facility

* Opportunity to work in a global financial services environment

* Structured career growth and professional development opportunities

For more information please contact Surbhi -(phone hidden)

📌 Hiring For Contact Centre Specialist (Uttar Pradesh)
🏢 Expert Staffing Solutions New Delhi
📍 Uttar Pradesh