Ocube Services is a trusted provider of customer experience and business process management solutions, serving clients across the MEASA region. We combine operational excellence, technology-driven innovation, and a customer-centric approach to help organizations enhance service delivery and achieve sustainable growth. Our commitment to continuous improvement, employee development, and quality-driven performance enables usto deliver exceptional outcomes for both our clients and our people.
Job Title: Customer Service Associate International Process
About the Role:
We are looking for dynamic and customer-focused professionals to join our Customer Service team for an International Process. The ideal candidate will be responsible for handling customer queries, resolving issues efficiently, and ensuring a seamless customer experience through effective communication and problem-solving skills.
Key Responsibilities:
- Handle inbound/outbound calls, emails, or chats for international customers.
- Resolve customer queries and complaints in a professional and timely manner.
- Maintain customer satisfaction by providing accurate information and solutions.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Adhere to process guidelines, quality parameters, and performance targets.
- Maintain confidentiality of customer information and company data.
- Work collaboratively with team members and support departments to enhance service delivery.
Required Skills & Competencies:
- Excellent speaking, verbal and written communication skills in English.
- Solid customer handling and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Willingness to work in rotational schedules.
Eligibility Criteria:
Any UG/Graduate Can apply
Experience:
- 0 to 3 years in international customer service (freshers with excellent communication skills may also apply).
For more details, please contact on any of the below: