Role & responsibilities

- Omnichannel Communication: Answering customer queries and providing support promptly via phone, email, live chat, or social media platforms.
- Issue Resolution & Troubleshooting: Identifying the root cause of customer complaints or technical issues and providing clear, step-by-step solutions.
- Customer Education: Guiding customers on product features, usage instructions, and service policies to maximize their experience.
- Record Keeping: Updating and maintaining accurate customer interaction logs and account information using CRM (Customer Relationship Management) software.
- Escalation Management: Passing complex or unresolved cases to senior specialists or appropriate internal departments (e.g., IT, logistics) with full context.




- Feedback & Process Improvement: Collecting user feedback to identify recurring pain points and sharing these insights with management to improve products or services.

Preferred candidate profile

Minimum 1 yr. experience in the US Voice process in BPO.

Undergraduate can apply

Comfortable for night shift.

Perks & Perks

Handsome amount of Incentives

Both Side cab facility

5 days working

2 days rotational off

Interested candidate can apply on WhatsApp (HR Preeti - (phone hidden))

On Email - [email protected]

📌 Customer Support Representative/US Voice Process/Inbound (Uttar Pradesh)
🏢 Tech Mahindra
📍 Uttar Pradesh