We are looking for a confident and customer-focused Telecaller to manage admission inquiries, communicate with prospective parents, and support the admissions process. The ideal candidate should possess excellent communication skills, maintain accurate records, and ensure timely follow-ups to convert inquiries into admissions.
Key Responsibilities
- Make outbound cold calls to prospective parents to introduce the school and generate admission inquiries.
- Handle inbound and outbound calls related to admissions.
- Respond to inquiries regarding admission procedures, fee structure, curriculum, and school facilities.
- Follow up with prospective parents through calls, WhatsApp, SMS, and email.
- Schedule school visits, counselling sessions, and admission meetings.
- Maintain and update lead data in the CRM or admission management system.
- Meet daily and monthly call, follow-up, and conversion targets.
- Coordinate with the admissions and marketing teams to ensure smooth communication.
- Maintain accurate records of all interactions and prepare daily/weekly reports.
- Build positive relationships with parents and provide excellent customer service.
- Assist during admission drives, school events, and promotional campaigns.
Qualifications
- Graduate in any discipline (Bachelors degree preferred).
- 1 2 years of experience in telecalling, customer service, or admissions (experience in the education sector is an advantage).
- Excellent verbal communication skills in English and Hindi (knowledge of the local language is a plus).
- Basic computer skills and proficiency in MS Office.
- Experience using CRM software is preferred.
Skills Required
- Strong communication and interpersonal skills.
- Persuasive and customer-centric approach.
- Active listening and problem-solving abilities.
- Time management and organizational skills.
- Ability to handle multiple inquiries efficiently.
- Qualified telephone etiquette.
Key Performance Indicators (KPIs)
- Number of calls made and inquiries handled.
- Lead-to-visit conversion rate.
- Visit-to-admission conversion rate.
- Follow-up completion rate.
- Parent satisfaction and response time.
- Accuracy and timeliness of CRM updates.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.