Key Responsibilities

- SIAM Framework Implementation: Define and establish the SIAM operating model, processes and governance structure for the project.
- Service Integration: Coordinate and integrate services from multiple suppliers to deliver end-to-end business outcomes.
- Governance and Performance Management: Set up performance dashboards, manage SLAs/OLAs and ensure service compliance across vendors.
- Stakeholder Management: Act as a primary liaison between the client, internal teams, and multiple service providers, fostering collaboration and resolving conflicts.
- Process Design & Improvements: Develop and continuously refine processes such as Incident, Problem, Change, Release, and Knowledge Management to fit SIAM model.
- Risk & Issue Management: Identify and manage risks, issues, and dependencies across suppliers and services.
- Reporting & Communication: Provide regular executive level updates, service performance reports and improvement plans.

Required Skills & Experience

- Experience: - 10+ years experience in IT service Management with at-lease 3-5 years in SIAM or multi-vendor management role.
- Framework Knowledge: Strong understanding of ITIL v4 and SIAM principles,



practices, and tooling (e.g., ServiceNow, BMC, Jira).
- Vendor Management: Proven ability to manage and negotiate with multiple third-party suppliers.
- Leadership: Excellent team leadership, stakeholder management, and conflict resolution skills.
- Analytical & Problem Solving: Ability to analyze complex service landscapes and drive process optimization.
- Communication: Exceptional verbal and written communication skills; able to present to senior management and executive stakeholders.

Preferred Qualifications

- SIAM foundation/Professional Certification.
- ITIL v4 Managing Professional or Strategic Leader certification.
- Experience in large-scale IT transformation or digital service projects (e.g., higher education, public sector, or enterprise.)
- Familiarity with cloud-based service delivery and DevOps practices.

Key Competencies

- Strategic thinking and Service-Orientation
- Strong governance and compliance mindset
- Collaborative leadership and influencing skills.
- Continuous improvement and cutting-edge focus.

📌 SIAM LEAD (Delhi)
🏢 Tata Consultancy Services
📍 Delhi