Job Description

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Required Information

Details

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Role

Desktop support / O365 / Laptop support

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Required Technical Skill Set

L1

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No of Requirements

4

4

Desired Experience Range

1-5 Years in Calling/Voice Profile

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Location of Requirement

Pune/Delhi NCR/Noida

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Proven experience as a help desk technician.
2. Ability to diagnose and resolve basic technical issues.
3. Basic understanding of computer systems.
4. Customer-oriented and cool-tempered.
5. 1-2 years' experience in the Helpdesk/Desktop support.
6. Good Communication Skills
7. Basic technical Knowledge.

Good-to-Have

1. Experienced resources with positive communication knowledge.

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Responsibility of / Expectations from the Role

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Resolving incoming client and personnel IT queries on phone.

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Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

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Collaborating with internal departments to ensure that IT needs are met.

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Documenting processes and maintaining service desk records.

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Asking questions about the problem and explaining possible solutions

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Dealing with problems for hardware, such as servers, computers and printers, and software programsRole & responsibilities

Preferred candidate profile

📌 Service Desk Associate (Uttar Pradesh)
🏢 Tata Consultancy Services
📍 Uttar Pradesh