Job Summary

The Front Office Executive Admissions is responsible for ensuring a smooth and efficient patient admission process while delivering exceptional customer service. The role includes patient registration, admission formalities, bed allocation coordination, documentation, billing support, and communication with patients, attendants, doctors, nursing staff, and insurance/TPA teams.

Key Responsibilities

- Manage patient admissions (planned, emergency, and transfer cases) as per hospital policies and SOPs.
- Register patients accurately in the Hospital Information System (HIS) and generate UHID numbers.
- Verify patient identity, demographic details, and required admission documents.
- Coordinate bed allocation with the Nursing and Bed Management teams.
- Explain admission procedures, estimated charges, hospital policies, and required documentation to patients and attendants.
- Coordinate with doctors, nursing units, billing, and diagnostic departments for seamless admission.
- Process cashless, corporate, CGHS, ECHS, and other panel admissions by coordinating with the TPA/Corporate desk.
- Collect admission deposits and ensure timely completion of billing formalities as per hospital policy.
- Maintain accurate admission records and ensure confidentiality of patient information.




- Handle patient and attendant queries professionally and escalate concerns when required.
- Assist in discharge coordination whenever required to ensure a smooth patient journey.
- Prepare daily admission reports, bed occupancy reports, and MIS as required.
- Ensure compliance with NABH standards, patient safety protocols, and hospital quality guidelines.
- Work in rotational shifts, including weekends and holidays, based on operational requirements.

Qualifications

- Graduate in any discipline (Hospital Administration/BBA preferred).
- Certification in Hospital Administration is an added advantage.

Experience

- 1–4 years of experience in Hospital Front Office, Admissions, or Patient Services.
- Experience in multispecialty hospitals preferred.

Required Skills

- Knowledge of Hospital Information System (HIS).
- Good understanding of IP admissions, bed management, and hospital workflows.
- Familiarity with CGHS, ECHS, Corporate, Insurance, and TPA admission processes.
- Solid communication and interpersonal skills.
- Proficiency in MS Office (Excel, Word, Outlook).
- Customer-focused approach with excellent problem-solving abilities.
- Ability to work under pressure in a fast-paced hospital setting.
- Good documentation and coordination skills.

📌 Front Office Executive (Delhi)
🏢 Medanta
📍 Delhi