Role & responsibilities

- To lead by example in exhibiting high levels of service orientation and proactive customer handling.
- To ensure total familiarity with all instructional manuals and operating procedures applicable to the role.
- To ensure timely and accurate compliance with the standards laid down under ISO for the departmental functioning.
- To supervise daily scrolls of all Patient Care Coordinators on shift.
- To ensure accurate and timely registrations & report movement.
- To ensure timely action on - Total Customer Experience Questionnaire” - feedback received.
- To follow Cash / Credit / Corporate billing / discount instructions and handle hospital information system efficiently.
- To handle inter and intra departmental coordination.
- To effectively utilize Hospital Information System, EPABX system and other software provided.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.

To comply with patient safety policy.

📌 BLK MAX -WALK IN Interview : Patient Care Coordinator(Experienced) (New Delhi)
🏢 Max Healthcare
📍 New Delhi