04 Aug
|
BJW Coworking
|
New Delhi
04 Aug
BJW Coworking
New Delhi
Roles and Responsibilities
- Manage client relationships to drive customer satisfaction, retention, and upselling opportunities.
- Provide exceptional customer support through multiple channels (phone, email, chat) to resolve issues promptly.
- Collaborate with internal teams to deliver outstanding service experiences for clients.
- Identify areas for improvement and implement process enhancements to increase efficiency and effectiveness.
- Analyze data to measure performance metrics such as CSAT, NPS, and churn rate.
Desired Candidate Profile
- 1-2 years of experience in account management or a related field.
- Strong understanding of accounting principles and practices.
- Excellent communication skills with ability to build strong relationships with customers.
- Ability to work effectively in a fast-paced setting with multiple priorities.
📌 Account Manager (New Delhi)
🏢 BJW Coworking
📍 New Delhi