Job Responsibilities

* Handle inbound and/or outbound customer interactions professionally.

* Resolve customer queries, concerns, and service requests within defined SLAs.

* Deliver exceptional customer service while maintaining high-quality standards.

* Accurately document customer interactions in the CRM system.

* Meet individual and team KPIs, including quality, productivity, and customer satisfaction metrics.

* Adhere to company policies, compliance guidelines, and process requirements.

* Collaborate with internal teams to ensure timely issue resolution.

* Maintain confidentiality of customer information and uphold data security standards.

Key Skills

* Excellent verbal and written communication skills in English.

* Strong customer service orientation and interpersonal skills.

* Ability to handle customer concerns with empathy and professionalism.

* Good problem-solving and analytical abilities.





* Basic computer proficiency and familiarity with CRM tools.

* Ability to work in rotational shifts and rotational week-offs.

* Quick learner with the ability to adapt to new processes.

* Team player with a positive attitude and strong work ethic.

Job Highlights

* 5 Days Working

* Rotational Shifts & Rotational Week-Offs

* Two-Way Cab Facility

* Salary (12 Months Experience): 28,000/month + 2,800 Performance Linked Incentive (PLI)

* Salary (18+ Months Experience): 32,000/month + 4,000 Performance Linked Incentive (PLI)

* Growth opportunities opportunities in a leading telecom process.

For More Details Contact-

SIMRAN- (phone hidden)

[email protected]

📌 MEGA DRIVE- NOIDA || Voice Process Executive (Uttar Pradesh)
🏢 Expert Staffing Solutions New Delhi
📍 Uttar Pradesh