04 Aug
|
Xebia IT Architects
|
New Delhi
04 Aug
Xebia IT Architects
New Delhi
Support Delivery Manager:
Ok to work from 2:30 PM IST - 11:30 PM IST
Experience required is 12+ years strictly in Application Support / Managed Services
Ok to be available for on-call support during non-working hours and weekends (for P1 issues)
Experience handling IT application support team of L2/L3 developers, QAs, L1 engineers
Experience in Cruise domain or web based application (e-Commerce) is preferred.
Experience leading and managing team of L3 developers, QAs and support engineers
Experience in configuring and managing support tools like Dynatrace, Splunk, Full story, Renovate, ServiceNow, GitLab, SharePoint, Jira
AI experience with tools like Kiro/Claude/CoPilot
Experience working and managing SLA/KPI governance (MTTA, MTTR, resolution SLAs)
DO NOT NEED PROFILES OF DESKTOP SUPPORT, CALL CENTER OR BPO SUPPORT MANAGERS
📌 Support Delivery Manager (New Delhi)
🏢 Xebia IT Architects
📍 New Delhi