Excellent Opportunity | Telecom Voice Process | Immediate Joiners (Uttar Pradesh)

Excellent Opportunity | Telecom Voice Process | Immediate Joiners (Uttar Pradesh)

04 Aug
|
Expert Staffing Solutions New Delhi
|
Uttar Pradesh

04 Aug

Expert Staffing Solutions New Delhi

Uttar Pradesh

Call 24/7 VAISHNAVI - (phone hidden) For More Details

Roles and Responsibilities

- Utilize solid communication skills to effectively handle complex customer issues over the phone.

- Handle international calls from clients across various geographies, including UK and US.

- Provide exceptional customer service by resolving queries, addressing concerns, and upselling relevant products/services.

- Work on an inbound voice process, processing multiple calls simultaneously while maintaining accuracy and efficiency.

- Collaborate with team members to achieve daily targets and meet performance metrics.

Desired Candidate Profile

- Minimum 1 year of experience in BPO/Call Centre environment or similar industry.

- Excellent English language proficiency (spoken & written).

- Strong understanding of International Voice Process, Inbound Voice Process, Technical Voice Process, Customer Experience, Customer Support, Upselling concepts.

- Ability to work flexible shifts including rotational shifts.

📌 Excellent Opportunity | Telecom Voice Process | Immediate Joiners (Uttar Pradesh)
🏢 Expert Staffing Solutions New Delhi
📍 Uttar Pradesh

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