Key Responsibilities

Client Relationship Management

• Manage a portfolio of key clients and serve as their primary relationship manager.

• Develop strong, long-term partnerships with HR leaders, hiring managers, and decision-

makers.

• Conduct regular client review meetings to understand hiring plans and business objectives.

• Ensure high levels of client satisfaction and retention.

• Drive proactive client engagement through effective escalation management.

• Strategic account planning, and QBR governance to enhance customer experience, improve

retention, and accelerate wallet-share growth.

Recruitment Account Management

• Gather and understand client hiring requirements across various functions and levels.

• Coordinate with recruitment teams to ensure timely sourcing, screening, and closure of

positions.

• Monitor recruitment performance metrics such as submission ratios, interview-to-offer

ratios, and closure rates.

• Resolve client concerns and escalations promptly.

Business Development & Revenue Growth

• Identify opportunities for account expansion and cross-selling recruitment solutions.

• Increase wallet share within existing accounts.

• Support contract renewals, commercial negotiations, and service agreements.

• Achieve monthly, quarterly, and annual revenue targets.

Stakeholder Coordination





• Collaborate closely with recruiters, team leads, and operations teams.

• Ensure effective communication between clients and internal teams.

• Provide market intelligence regarding talent availability, salary trends, and competitor

activity.

Reporting & Analytics

• Prepare account performance reports and hiring dashboards.

• Track revenue, pipeline, closures, and client engagement metrics.

• Maintain accurate records in CRM and recruitment systems.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Marketing, or a related

field.

• 4++ years of experience in staffing, talent acquisition, or account management.

• Experience handling enterprise or strategic recruitment accounts is highly desirable.

Required Skills

• Robust client relationship and stakeholder management skills.

• Knowledge of recruitment staffing and recruitment processes.

• Excellent negotiation and presentation skills.

• Strong communication and interpersonal abilities.

• Revenue generation and account growth mindset.

• Problem-solving and conflict-resolution skills.

• CRM and MS Office proficiency.

• Ability to manage multiple client accounts simultaneously.

📌 Team Lead/Account Manager (Tamil Nadu)
🏢 CIEL HR
📍 Tamil Nadu