Role Summary

The After Sales Support Executive is responsible for delivering seamless post-sales support by handling customer queries and complaints, coordinating machine installations, supporting machine dispatch activities, maintaining business documentation, and managing customer communication. The role also involves handling agreements, purchase orders (POs), maintaining operational reports, and ensuring timely escalation of customer issues. Strong coordination, documentation, and communication skills are essential to ensure customer satisfaction and smooth business operations.

Key Responsibilities

- Handle customer complaints and service requests professionally, ensuring timely resolution.
- Coordinate and schedule machine installations with customers and the technical team.
- Follow up with customers to ensure successful installation and service satisfaction.
- Support machine dispatch activities by coordinating with internal teams and logistics partners.
- Prepare, maintain, and update Business Process Documents (SOPs), operational records, and service documentation.
- Manage customer communication through email and provide prompt responses to queries.
- Prepare, review, and maintain customer agreements, service contracts, and related documentation.
- Coordinate and process customer Purchase Orders (POs), ensuring documentation accuracy and timely execution.
- Maintain installation reports, service reports, dispatch records, and other operational MIS reports.
- Coordinate with Sales, Service, Warehouse, Logistics,



and Finance teams to ensure smooth order processing and after-sales support.
- Track pending customer issues and escalate unresolved cases to the appropriate internal stakeholders within defined timelines.
- Maintain accurate records of customer interactions, complaints, installations, dispatch status, agreements, and POs.
- Generate daily, weekly, and monthly operational reports and dashboards.
- Ensure adherence to company policies, business processes, and quality standards.
- Location

- Chennai

Qualifications & Experience

- Bachelor's degree in any discipline.
- 13 years of experience in After Sales Support, Customer Support, Service Coordination, Operations, or a similar role.
- Freshers with excellent communication, coordination, and documentation skills may also apply.
- Proficiency in MS Office (Excel, Word, Outlook) and professional email communication.
- Experience with ERP/CRM software is an added advantage.

Language Requirements

- Tamil – Mandatory
- English – Positive written and verbal communication skills
- Hindi – Added advantage

Key Skills

- Customer Complaint Handling
- After Sales Service Coordination
- Machine Installation Coordination
- Dispatch & Logistics Support
- Documentation & Record Management
- Agreement & Contract Documentation
- Purchase Order (PO) Management
- Report Preparation & MIS Maintenance
- Email Communication
- MS Excel & MS Office
- ERP/CRM Software
- Customer Relationship Management
- Escalation Management
- Problem Solving & Cross-functional Coordination
- Time Management
- Attention to Detail
- Process Compliance

📌 Support Executive - Sales (Tamil Nadu)
🏢 Riota
📍 Tamil Nadu