Overview

Job Description
Good communication skills to understand and interact with US Clients
Telecom knowledge with international Order Management, technical Provisioning and troubleshooting.
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer order issues, work as a team player and defuse difficult situations.
The ability to take initiative and accountability in obtaining general knowledge of service delivery systems.
Must be able to work flexible hours on a rotating schedule including evenings, holidays, weekends, and overtime.

Responsibilities

Job Description
Valuable communication skills to understand and interact with US Clients
Telecom knowledge with international Order Management, technical Provisioning and troubleshooting.
Ability to manage multiple priorities in a fast-paced environment, use proper discretion in evaluating/elevating customer order issues, work as a team player and defuse difficult situations.
The ability to take initiative and accountability in obtaining general knowledge of service delivery systems.




Must be able to work flexible hours on a rotating schedule including evenings, holidays, weekends, and overtime.

Requirements

Job Requirements

Handling a team of 30+ team members

Responsible for Client Relationship Management

Oversee activities and services to ensure seamless day to day operations and service availability to customers

Setting up targets, SOP SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process.

Strategic planning and deployment

Attending review with the client through Daily/Weekly/Monthly calls and Presentations.

Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, PRODUCTIVITY.

To be a Catalyst in aiding knowledge building and best practices sharing across groups of employees

Acting as central point of contact for customers

To Lead, develop, and motivate team member(s) by taking full responsibility for individual and team performance and their career aspiration goals

📌 Project Coordinator (Tamil Nadu)
🏢 Prodapt Solutions
📍 Tamil Nadu