Role & responsibilities

- Welcome patients and visitors professionally and provide prompt assistance.
- Register patients accurately and maintain complete patient records in the Hospital Information System (HIS).
- Schedule, reschedule, and manage doctor appointments efficiently.
- Generate consultation, investigation, and admission bills; collect payments and issue receipts.
- Coordinate with doctors and all hospital departments to ensure smooth patient flow.
- Handle patient inquiries, phone calls, and guide patients regarding hospital services and procedures.
- Assist patients with admission, discharge, insurance, and referral processes.
- Maintain confidentiality of patient information and comply with hospital policies and NABH standards.
- Resolve patient concerns courteously and escalate unresolved issues to the concerned authority.
- Prepare daily reports, maintain accurate records, and ensure a clean, organized, and skilled reception area.





Preferred candidate profile

- Bachelor's degree in any discipline (preferred).
- 0-2 years of experience in a hospital front office, reception, or patient registration.
- Good communication skills in English and Tamil (Hindi is an added advantage).
- Proficient in MS Office and Hospital Information System (HIS)/EMR software.
- Strong customer service and patient handling skills.
- Good interpersonal, coordination, and problem-solving abilities.
- Ability to multitask and work efficiently in a fast-paced hospital environment.
- Knowledge of hospital billing, appointment scheduling, and cash handling is preferred.
- Well-groomed, professional appearance with a positive attitude.
- Willingness to work in rotational shifts, night shifts as per hospital requirements.

📌 Front Office Executive (Tamil Nadu)
🏢 PFRC
📍 Tamil Nadu