Role & responsibilities

Job Description: Store Manager
Role Purpose:
To drive overall store performance by ensuring sales growth, operational excellence, team productivity, customer satisfaction, and compliance with company standards.
Key Responsibilities
1. Team Management
Recruit, train, coach, and develop store staff. Conduct regular performance reviews and provide feedback. Ensure adequate manpower planning and shift scheduling. Foster a positive and performance-driven work culture. Monitor attendance, grooming, discipline, and productivity.
2. Store Hygiene & Visual Standards
Maintain excellent store cleanliness and hygiene standards. Ensure VM (Visual Merchandising) standards are followed. Conduct regular store audits and corrective actions. Ensure all customer-facing areas are clean and organized.
3. Sales Conversion & Closure
Drive sales conversion through effective customer engagement. Monitor walk-ins, leads, and conversion percentages. Coach team members on selling techniques and product knowledge.
Ensure maximum closure of customer enquiries and quotations.
4. Target Achievement
Achieve monthly, quarterly, and annual sales targets. Monitor daily sales performance and take corrective actions. Develop action plans to bridge sales gaps. Drive individual and team accountability towards targets.
5. Market Share Growth
Identify local market opportunities and competitor activities.




Implement strategies to increase brand visibility and market penetration.
Build solid customer relationships and referral networks.
Support local marketing initiatives and promotional campaigns.
6. RTO Completion & Compliance
Ensure all RTO-related documentation and processes are completed within timelines.
Monitor pending registrations and proactively resolve delays.
Maintain compliance with statutory and company requirements.
Coordinate with relevant departments for smooth execution.
7. Store Operations
Oversee day-to-day store operations and administration.
Ensure SOP adherence across all store activities.
Monitor inventory, stock movement, and asset management.
Maintain operational efficiency and cost control.
8. Complaint Handling
Address customer complaints promptly and professionally.
Ensure timely resolution and escalation when required.
Analyze recurring issues and implement preventive measures.
Maintain customer trust and brand reputation.
9. Google Rating Management
Drive positive customer reviews and online reputation.
Monitor store Google ratings regularly.
Respond to customer feedback appropriately.
Implement initiatives to improve store ratings.
10. Customer Satisfaction (CSAT)
Ensure exceptional customer experience at every touchpoint.
Monitor and improve CSAT scores.
Gather customer feedback and implement improvements.
Build a customer-centric culture within the team.

📌 Store Manager (Tamil Nadu)
🏢 Arunagiri Automotives
📍 Tamil Nadu