Responsibilities:

1. Strategic Analytics Leadership

- Develop and execute comprehensive analytics strategies for WFMaaS clients

- Lead the integration of advanced analytics solutions into WFMaaS offerings

- Drive innovation in predictive modeling and machine learning applications for workforce optimization (if applicable)

- Collaborate with senior management to align analytics initiatives with business objectives

2. Client Analytics Portfolio Management

- Oversee the development and maintenance of client-specific WFM analytics solutions

- Lead the creation of advanced predictive models for client workforce planning

- Design and implement scalable analytics frameworks for diverse client requirements

- Drive the adoption of data-driven decision-making across clients vendor network

3. Team Leadership and Development

- Lead a team of analysts/lead(s) (if applicable)

- Set performance goals and develop the analytical capabilities of WFMaaS team members

- Foster a culture of innovation and continuous improvement

- Implement training programs to enhance team capabilities in advanced analytics

4. Advanced Analytics Implementation

- Architect and implement sophisticated analytical models for workforce optimization

- Lead the development of predictive or machine learning solutions for improved forecasting accuracy

- Design automated analytics pipelines for real-time decision support

- Integrate advanced analytics capabilities into existing WFM systems

5.



Stakeholder Management and Communication

- Present complex analytical insights to C-level stakeholders and clients

- Build and maintain solid relationships with client leadership teams

- Lead analytics-focused client workshops and strategy sessions, as applicable

- Manage escalations related to analytics implementations and results

6. Performance Analytics and Optimization

- Track KPIs and metrics for WFMaaS performance measurement

- Lead the analysis of cross-LOB workforce trends and patterns

- Create predictive models for early identification of WFM-related performance issues

- Design optimization strategies based on analytical findings

7. Innovation and Technology Leadership

- Spearhead the adoption of emerging analytics technologies and methodologies

- Lead proof-of-concept initiatives for new analytics solutions

- Collaborate with IT and TDCX AI teams on technology integration

- Drive the evolution of WFMaaS analytics capabilities

8. Other Duties and Responsibilities

- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position

- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX

📌 Business Analytics Manager (Telangana)
🏢 Tdcx Digilab India
📍 Telangana