Role & responsibilities

- Manage and support VMware VeloCloud SD-WAN infrastructure including VeloCloud Edge, Gateway, and Orchestrator.
- Perform end-to-end troubleshooting of overlay and underlay network connectivity issues.
- Configure and troubleshoot Business Policies, Dynamic Multipath Optimization (DMPO), Link Steering, QoS, WAN Remediation, and Application-Aware Routing.
- Implement and maintain Hub-and-Spoke, Full Mesh, and Multi-Hub VPN topologies.
- Configure and troubleshoot Energetic Routing Protocols (BGP, OSPF) and Static Routing on VeloCloud Edges.
- Analyze routing tables, route advertisements, redistribution, and failover scenarios.
- Troubleshoot IPSec VPN, Cloud VPN, Non-VeloCloud Site VPN, and Partner Gateway connectivity.
- Support integration with AWS, Azure, GCP, and SaaS applications.
- Perform packet-level analysis using Wireshark, tcpdump, and packet captures.
- Troubleshoot latency, jitter, packet loss, asymmetric routing,



and application performance issues.
- Configure and support High Availability (HA) deployments, Edge clustering, and link redundancy.
- Manage WAN transports including MPLS, Broadband, DIA, LTE/5G, and Internet circuits.
- Support Zero Touch Provisioning (ZTP) and large-scale branch deployments.
- Work on software upgrades, firmware upgrades, patch management, and maintenance activities.

- Monitor network health using VeloCloud Orchestrator dashboards and generate operational reports.
- Perform RCA for critical incidents and recommend long-term fixes.
- Coordinate with ISPs and carriers for circuit outages and performance degradation.
- Support Change Management, Incident Management, Problem Management, and Service Requests as per ITIL processes.
- Cisco ACI using Spine-Leaf

📌 VMware VeloCloud SD-WAN Engineer Support (Telangana)
🏢 Tata Consultancy Services
📍 Telangana