Role & responsibilities

- Welcome customers, schedule service appointments, and ensure a smooth service experience from vehicle drop-off to delivery.
- Handle inbound and outbound calls for service reminders, appointment confirmations, and customer follow-ups.
- Coordinate with Service Advisors and the workshop team to provide timely updates on vehicle repair status.
- Address customer queries, concerns, and complaints professionally, ensuring prompt resolution and high customer satisfaction.
- Conduct post-service feedback calls, record customer satisfaction (CSI) scores, and escalate unresolved issues to the management.
- Maintain accurate customer records, service histories, and follow-up data in the CRM/DMS system.
- Support customer retention initiatives by promoting service campaigns, annual maintenance packages, and value-added services while achieving customer satisfaction targets.





Preferred candidate profile

- Graduate with 2-5 years of experience as a Customer Relationship Executive, Telecaller, or Customer Support Executive, preferably in an automobile dealership or service industry.
- Excellent communication skills in English, Hindi, and the local language with a customer-centric approach.
- Robust interpersonal, problem-solving, and complaint-handling skills with the ability to build lasting customer relationships.
- Proficient in MS Office, CRM/DMS software, and handling customer databases and service follow-ups.
- Well-groomed, organized, target-oriented, and capable of managing multiple customer interactions while maintaining high customer satisfaction (CSI) scores.

📌 Customer Relationship Executive (Telangana)
🏢 Mahavir Auto Diagnostics
📍 Telangana