Technical Skills • Advanced Excel (Pivot Tables, Power Query, macros, VBA). • Good SQL proficiency (queries, joins, functions, stored procedures). • Experience with BI tools: Power BI (preferred), Tableau, Qlik, or similar. • Experience with Python or R for data manipulation is a plus. • Understanding of relational databases, data schemas, APIs, and reporting systems. Functional & Analytical Skills • Solid analytical thinking and problemsolving abilities. • - Ability to convert raw data into meaningful insights and executivelevel summaries. • - Experience working in BPO/Shared Services/WFM/CX environments (preferred). Soft Skills • Excellent verbal and written communication. • Strong stakeholder management and collaboration abilities. • Ability to prioritize and manage multiple deliverables. • Selfdriven and able to work with minimal supervision.

Qualifications:

- Extensive experience in Reporting, MIS, Analytics,



or Workforce Management. • Strong background in building, automating, and maintaining dashboards and reporting models using Excel, SQL, and BI tools (Looker Studio, Power BI, Tableau). • Experience with WFM systems such as Verint, Genesys, IEX, Beehive, Aspect. • Exposure to predictive modelling, statistical analysis, or MLbased analytics. • Experience supporting clientfacing reporting deliverables in multisite or largescale operations. • Strong understanding of KPIs like SLA, AHT, Shrinkage, Occupancy, FTE, intervallevel metrics, etc. • Excellent communication and presentation skills. • Ability to collaborate across Ops, WFM, Finance, and Client teams.
- Strong attention to detail and a datadriven mindset.

📌 Wfm Manager - TL and TM - Coimbatore (Tamil Nadu)
🏢 Orcapod Consulting Services
📍 Tamil Nadu