Role & Responsibilities

Oversee and visit branches regularly to observe daily workflows, identify bottlenecks, and provide real-time guidance on

operational processes like inventory, customer service, and compliance

- Conduct workshops or one-on-one sessions with branch staff to align on KPIs, business goals, targets, and performance

metrics

- Inspect physical setup: cleanliness, equipment functionality, safety protocols, and inventory accuracy
- Foster open dialogue to build trust and empower local leaders
- Supervise branch staff including training, performance reviews, and scheduling to maintain high service standards.
- Observe daily operations including customer interactions, transaction processing, and adherence to SOPs
- Analyze financial like petty cash reconciliation and expense tracking for discrepancies




- Timely & effective communications with business and branch-ops.
- Ensure audit & compliance with regulations, internal policies, and security protocols while mitigating operational risks.
- Engagement and providing solutions to business
- Implementing strategies to drive revenue (CASS business) and meeting business target
- Identifying automation areas to implementation and evaluating solutions, ensuring projects align with business goals and

incorporate the best practices for scalability & efficiency.

- Building efficiency by eliminating the manual processes
- Handle 50+ branch

Experience and Education

5 to 12 years

Any Graduate (MBA preferred)

📌 Manger-Operations (Haryana)
🏢 Care Health Insurance
📍 Haryana