04 Aug
|
Recruito
|
Karnataka
04 Aug
Recruito
Karnataka
Responsibilities
- Configure and support Salesforce Service Cloud solutions.
- Configure case management, assignment rules, escalation rules, and service processes.
- Set up and maintain Omni-Channel routing and the Service Console.
- Configure Knowledge articles, Flows, and automation to improve service operations.
- Support testing, deployments, production support, and issue resolution.
Requirements
- Hands-on experience with Salesforce Service Cloud configuration.
- Experience configuring Case Management, assignment rules, and escalation processes.
- Familiarity with Omni-Channel, Service Console, and Salesforce Flows.
- Basic understanding of Knowledge Management, Entitlements, and Milestones.
📌 Salesforce Service Cloud Consultant (Karnataka)
🏢 Recruito
📍 Karnataka