Roles and Responsibilities :
- Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and qualified manner.
- Process customer requests for product information, orders, returns, and exchanges while maintaining accurate records.
- Provide excellent customer service by listening actively to customers' concerns and offering solutions that meet their needs.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 0-6 years of experience in an international BPO environment with focus on customer service.
- Excellent English language skills (spoken) with strong communication abilities.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of chat processes and procedures.
📌 Customer Service Executive (Rajasthan)
🏢 TP
📍 Rajasthan