: Technical Engagement (TE) Lead

Years of Experience: 9+ Years

Location: Bangalore

Job Purpose:

The IT Site Operations Lead (TE Lead) will be responsible for managing end-to-end IT site operations, vendor coordination, stakeholder engagement, asset and compliance activities, and supporting business-critical IT services. The role requires strong coordination skills, operational ownership, and the ability to work with local and global partners while ensuring service quality and compliance.

Roles & Responsibilities:

1. Vendor & Partner Management

- - Manage relationships with local and global vendors (Cisco, HPFS, Wipro, HP Printers, local IT partners).
- Follow up on hardware procurement requests, laptop servicing, and vendor deliverables.
- Coordinate with partners for issue resolution and service continuity.

1. Stakeholder Management

- - Act as a single point of contact for local and global business stakeholders.
- Conduct monthly/quarterly service reviews and share feedback.
- Monitor SLAs and escalate service issues where required.

1. Asset & Compliance Management

- - Manage Fixed Asset Registry (FAR) activities including asset tagging and annual audits (CAPEX assets 5 years).
- Perform stock validation checks on a monthly/quarterly basis.
- Support IT clearance activities for leavers within defined SLAs.

1. Network, VC & Infrastructure Support

- - Coordinate local network activities and raise tickets for performance issues.
- Liaise with NOC teams for troubleshooting and resolution.
- Handle VC/UC-related issues in coordination with vendors and UC operations teams.

1. Finance & Reporting Support

- - Support finance-related IT reporting (IRIS application, SNOW reports).
- Assist with compliance tools such as Ricargo (quarterly and yearly controls).
- Coordinate with finance, procurement, and legal teams as required.

1. Site Operations & Event Support





- - Provide IT support for townhalls, leadership meets, and events (AV setup, hardware checks).
- Manage IT readiness for CTDC and cybersecurity areas.
- Support yearly shutdown activities and UPS servicing in coordination with NOC teams.

1. SEZ & Regulatory Activities

- - Coordinate documentation and follow-ups related to SEZ requirements.
- Ensure timely submissions for demo units and regulatory compliance.

1. JML & Contractor Support

- - Support Joiner/Mover/Leaver activities for employees and contractors.
- Coordinate with HR for CLRA compliance and weekly contractor reporting.

1. Communication & Engagement

- - Share DBSI and global IT communications through approved channels.
- Support internal IT awareness initiatives and campaigns.

1. DSS & Service Ownership

- - Own Daily Support Services (DSS) activities.
- Monitor performance, collect feedback, and drive continuous improvement.
- Act as the primary operational owner ( DSS Boss ) for site IT services.

1. Projects & Continuous Improvement

- - Support adhoc and planned IT projects such as laptop refresh, POCs, and site initiatives.
- Participate in championship programs and improvement initiatives as required.

Skills and Abilities:

- Strong experience in IT site operations / EUC / infrastructure support
- Proven vendor and stakeholder management skills
- Good understanding of IT asset management, compliance, and audits
- Experience working with ITSM tools (ServiceNow preferred)
- Solid coordination, communication, and documentation skills
- Ability to handle sensitive business and finance-related activities
- Proactive, detail-oriented, and capable of working independently

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Engagement (TE) Lead (Karnataka)
🏢 Total IT Consult
📍 Karnataka