- Develop a strong understanding of our business environment
- Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
- Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data technology
- Where appropriate, identify processes that can be Centralized and conceptualize recent operating model and migration plan
- Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
- Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
- Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
All about you
- Experience in driving business transformation / digital transformation preferably for B2B services organizations
- Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
- 3 to 4 years of experience, with an undergraduate or masters degree
- Strong project management, stakeholder management and communication skills
- Exposure to any of these domains is preferred though not essential B2B Sales processes, Sales productivity tools (e.g. Salesforce); Data visualization and reporting platforms (e.g. Tableau) etc.
Corporate Security Responsibility
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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