Job Description
- Operational role that works under direct supervision, responsible for day-to-day network operations support Responsibilities
- Maintaining, administering network tools and equipment
- Assisting with and implementing installations as required
- Maintain daily site activities and routines.
- Ensure SLA are achieved work proactively to maintain the same.Job DescriptionJob Title:NLD Team Leader - Field Operations, IndiaBroad Outline of the Role:

- TCTS NLD OM:Operation maintenance of fibre network including OSP, ISP, and infrastructure-related activities.
- OSP:Managing the fibre network, including backbone last miles. Achieving SLA/KPI targets, managing off-role vendor teams, and operating knowledge of fibre tools like OTDR and power meter.
- ISP:Knowledge in transmission equipment such as SDH DWDM technology, equipment hygiene practices, and spare inventory maintenance.
- INFRA:Knowledge in SMPS, battery bank, and maintenance.
- Process:Follow standard health and safety processes and practices, and company compliances.

Purpose - Broad Objective of the Role:

- B.Tech. graduate, preferably in Telecom, Electronics, or Electrical.
- Experience: 1-3 years.

Size and Scope of Role - No. of Direct Reports:

- Team Leader: Manage the telecom network.

Minimum Qualification Experience:





- Technical degree in EC/EE/Telecom with 1-3 years of telecom background, preferably in transmission access operations.
- Good understanding of OFC/SDH/DWDM.
- Hands-on experience with OFC transmission equipment like ECI, Tejas, Huawei, CIENA, etc.
- Good knowledge in power/infra-related areas.

Other Knowledge/Skills:

- Demonstrated problem-solving skills.
- Prior experience providing technical support in fast-paced, high-availability, 24x7 environments.
- Knowledge of network and operating systems.

Key Responsibilities:

- Monitor analyze OSP/ISP/INFRA network faults raised from TCL NOC.
- Preventive actions for fiber cut reduction corrective actions for OFC restoration within SLA.
- Preventive actions in ISP like POP hygiene, spare card management, and in INFRA like AMC of SMPS, BB DG.
- Align and manage teams and resources to meet the KPI targets of customers.
- Handle OFC tools and machinery like splicing machines, OTDR, laser sources, and power meters.
- Coordinate with other operators, government, and private authorities.

Technical Competencies:

- Robust technical knowledge in telecom network operations, specifically optical fiber, SDH, and DWDM technologies.

📌 Junior Customer Service Executive - India Operations (Telangana)
🏢 Tata Communications
📍 Telangana