Supervising and monitoring Service Centre transactions and Operations in order to enhance the value of existing portfolio
Job Responsibilities:
Supervisory responsibility
- Supervise & monitor Personal Banker & Customer Care Executive
- Service Centre administration
- Lobby Management
- Ensure quality customer service is delivered
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Service Centre Head
- Service Centre Operations and Audit Compliance
Transactional responsibility
- Authorize Personal Banker transactions
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions
- Penetration of Saving Accounts
- Reconciliation and maintenance of suspense accounts register as per the required format
Sales
- Service Centre Merchandising
- Generate business,
cross sell and monitor cross sales of Personal Bankers & Customer Care Executive
- Generate leads for Cross Sale
- Ensure that all tellers are adequately trained on the Products of the bank.
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- NRI Product and Regulatory Knowledge
- Planning and Organizing Skills
- Communication
- Knowledge of Competition & Current trends in financial Industry.
Experience Required
- Minimum experience in years 3-4 yrs
- Exposure to banking preferable
Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)