- Design, develop, test, deploy, and maintain ITSM solutions on ServiceNow platform to meet business requirements.
- Collaborate with cross-functional teams to identify process improvements and implement changes using ServiceNow tools.
- Troubleshoot issues related to ITSM processes and provide technical support for end-users.
- Develop custom scripts and integrations using JavaScript, HTML, CSS, etc. to automate workflows and improve efficiency.
Job Requirements :
- 4-12 years of experience in IT Services & Consulting industry with expertise in ITSM (ServiceNow).
- Solid understanding of ServiceNow platform including ITSM modules such as Incident Management, Problem Management, Change Management, etc.
- Proficiency in scripting languages like JavaScript or other programming languages used in ServiceNow development.