This Position reports to: Principal Technical Consultant

Your role and responsibilities

As an Aftersales Technical Support Specialist, you will join the Global PA PCP (Process Automation Process Control Platform) Level 3 Support team of product experts

PCP is a backend organization responsible for development, distribution and support of advanced process automation products

Those products are integrated by ABB front end organizations responsible for design, deployment and service of end customer solutions across multiple verticals in the Energy, Process and Marine industries

PCP Level 3 Support is a globally distribute organization of product experts located in Sweden, Germany, Italy, Czech Republic, India, China, Singapore and the United States

As a Technical Support Specialist, you are responsible to ABB front end Level 2 support organizations for all aspects of customer issue resolution during system design, acceptance testing, installation, commissioning and long-term operation of installed systems

You will thereby interact closely with local ABB customer responsible project and service organizations as well as other PCP Level 3 organizations, Product Management and RD with occasional direct end customer contact

Additionally, you will contribute to product quality and product design through interaction in product development projects by addressing quality, maintenance and supportability aspects of our products

The work model for the role is: Hybrid

You will be mainly accountable for:

- Manage and resolve escalated PCP product support cases from Level 2 teams, ensuring transparent communication, accurate diagnostics,



and complete documentation through closure

- Analyze, diagnose, and reproduce technical issues using logs, remote tools, and lab environments to deliver solutions or escalate defects to Level 4 RD

- Collaborate with L2, L3, L4 teams and customers, including occasional field support, to troubleshoot complex issues and implement effective resolutions

- Maintain technical proficiency, support knowledge sharing, contribute to product improvements, and ensure readiness for current releases through training, documentation, and lab environment management

Qualifications for the role:

- Bachelor's degree in Electrical, Mechanical, Computer Science, Computer, or Software Engineering (or equivalent)

- Practical experience in the process automation industry, including involvement in system servicing, maintenance, or commissioning

- Working knowledge of ABB PAPCP products such as 800xA, Symphony+, and Freelance

- Self-motivated individual with intellectual curiosity and a readiness to learn and adopt new technologies

- Demonstrated problem-solving skills with a solution-oriented approach

- Capable of managing responsibilities and contributing productively whether working alone or collaborating with colleagues

- Good verbal and written English communication skills, with flexibility for domestic and international travel when required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Consulting Professional (Karnataka)
🏢 ABB India
📍 Karnataka