- Handle customer inquiries and manage orders from development through shipment.
- Coordinate with production, procurement, quality, and logistics teams to ensure timely execution and delivery.
- Monitor order status, production schedules, and shipment timelines.
- Maintain regular communication with clients regarding order progress, approvals, and dispatch schedules.
- Resolve production, sourcing, and supply chain issues proactively.
- Ensure accurate order documentation and timely updates in internal systems.
- Track delivery commitments and ensure customer satisfaction.
Required Skills:
- Merchandising & Order Management
- Client Coordination & Relationship Management
- Production Planning & Follow-up
- Supply Chain & Logistics Coordination
- Strong Communication & Negotiation Skills
- Problem-Solving & Multitasking Ability
- MS Excel and Reporting Skills
Preferred Candidate Profile:
- Experience in garment, textile, apparel, or fashion merchandising.
- Robust understanding of the order lifecycle from development to shipment.
- Ability to coordinate with multiple stakeholders and manage deadlines effectively.
- Customer-focused with excellent follow-up and organizational skills.