":" Education Qualification :
Any Graduate

Skills :
Primary -> Technology | Collaboration and Messaging Roles | 3 - Experienced
Primary -> Technology | Unified Communications Platforms | Microsoft | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced
Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced

Certification :
Technology | IT Certifications | Microsoft Certification | Messaging Administrator Associate - MS-203

Key Responsibilities
Messaging Subject Matter Expert s primary responsibility is to provide support to an organization s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication and Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc.,

1. Manage, Proactive monitoring, Administer, Troubleshoot, and provide L1/L2 support for email infrastructure
2. Plan and execute upgrades, projects defined by customers
3. Address the tickets escalated from L1/L2 team
4. Document the architecture and participate along with architects to define the DR, failovers etc
5. Manage and lead team of L1/L2





Technical Skills
1. Messaging
Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 and AD
Administration of Office 365 is desired
Managing of Exchange Load Balancers (NLB, WNLB, Clustering)
Managing of email security gateways (EOP, IronPort, ProofPoint, Mimecast)
Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking

2. LDAP
Active Directory and Azure Active Directory user administration (Forest and Domains, Users, Groups, DHCP, DNS, Group Policy)
Directory Sync from AD to AAD
Authentication protocols

3. End-User
Outlook 2013/2016/2019/ProPlus/Mobile clients
Teams, desktop/mobile clients
Offline and Online archive management

4. PowerShell
Advanced PowerShell scripting knowledge

- Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
- Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution." , "endtDate":null , "qualification":null , "companyId":15429 , "

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate SME - Collaboration (Haryana)
🏢 Microland
📍 Haryana