1) Job Purpose:

Write the purpose for which the job exists (in 2-3 lines)

To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. Driving Chat Shop business.

2) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section

A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company.

Key Challenges:

The major challenges of the jobholder are:

- Responsibility of the FA s, guiding them in the proper manner so that pre-set target sales are met.
- Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages
- Consistency of the achievement of business targets throughout the year.
- Footfall high in certain stores but sales not up to those standards due to recreation shopping
- Proper knowledge regarding Inventories details of stock & products.
- Limited stock present in the warehouse, and its immediate requirement in many stores
- Non availability of fast moving items on the floor.
- Keeping staffs motivated to drive business targets.
- Lead generations & meeting the store Chat Shop targets,

3) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

Customer service quality

- Establish rapport with potential and actual customers.




- Ensure clean and safe environment for the customer.
- Ensures capture of customer feedback by the usage of feedback forms.
- Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed.
- Timely Fulfillment of all commitments made to customers.

People Management

- Schedule the shifts of the staff, and ensure the punctuality of the staff.
- Motivate the staff during the morning briefing about the sales targets and also his role in the department.
- Regular training on fabrics, styles and fashion to the store staff
- Planning, monitoring and performance Appraisal of the staff on quarterly basis
- Take the initiative at the store level to improve the employee engagement
- Over a period of time, develop a competent second line

Visual Merchandising

- Implementation of the plan along with the VM implementer
- VM changes at the suitable times in the store
- Ensures the display of all physical branding elements on the shop floor through SILIBI concept (See it-like it-buy it)
- Ensure the product display is as per PPM manuals.

SOPs

- Ensures that store opening standards are followed properly
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category
- Ensure effective display and quicker refill without spoiling the garments
- Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintece of lights, air-system, electrical equipment
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings and prepares documents as per the manual
- Ensure proper installation of displays properly
- Treat internal & external shoplifters as per policy
- Ensure 100% tagging standards on the floor.
- Ensure staff grooming standards

Cost and Cash Management

Schedule the expenditures for the month(petty cash management)

Follow the preventive maintece schedule to reduce the costs

Maintain the safety, energy consumption, and expenses reports

Containing costs incurred on the services provided by the vendors





Control cash deposits and submission of credit slips on a daily basis

Maintain records pertaining to customer discounts, schemes

- Follow the preventive measures to optimize costs
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes.
- Ensure cashiering schedule is followed as per plan
- Ensuring shift rostering of cashiers
- Generate awareness amongst staffs to control wastage
- Do cashiering by himself if & when required

Achievement of sales targets

- Align with Store Management about the monthly targets
- Explain the sales targets to the staff about the morning briefing & constant monitoring of the same
- Contribute to the team efforts for accomplishing desired results
- Tracking of offers, promotions & Merchandise categories to identify quick & slow movers.
- Provide quality feedback on product performance

Shrinkage control

- Ensure the count as scheduled in the SOP manual
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers

Backroom Management

Inventory control as per the standards

Proactive in taking care of the availability of the stock at the store

- Inventory control as per the standards
- Proactive in taking care of the availability of the stock at the store
- Proper segregation of damaged & defective stock & timely outward of the same with required approvals.

4) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report)

DM | To drive sales & customer service through his team in an efficient and professional manner to maximize sales and ensure quality service to the customers. To provide prompt, efficient and courteous service; display salesmanship and hospitality, interact and assist FA s ensure that sales are proceeding smoothly. Proper maintece of floor operational standards & cordial & professional relationship with other support functions.

FA -

- To help the customers in identifying and purchasing required goods and services, and also to encourage the customers to purchase a greater range of products.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Department Manager (Maharashtra)
🏢 ABFRL
📍 Maharashtra