About the Company

Finvasia is a global, multi-disciplinary enterprise leveraging engineering and technology to

innovate across financial services, technology, healthcare, blockchain, and real estate. Over

the last 13+ years, Finvasia has served 5+ million clients across 190+ countries, transacting

trillions of USD in value through its ecosystem of 10+ global brands.

OneVault, a Finvasia brand, is a modern financial institution operating under an Electronic

Money Institution (EMI) license. It enables customers to send, receive, and hold multiple

currencies through a single secure app—offering IBAN accounts, SEPA/SWIFT transfers, card

issuance, and currency exchange. OneVault is designed for cross-border trade, international

clients, startups, and SMEs, combining regulatory compliance with flexibility and innovation.

Role Overview

We are seeking a Customer Support Executive with a strong customer-first mindset and fintech

experience. This role involves direct interaction with high-value and international clients,

ensuring seamless support across all service touchpoints while maintaining regulatory and

service excellence.

Key Responsibilities

Respond to customer inquiries via email, phone, and chat in a timely, professional, and

empathetic manner

Resolve issues related to account access, transactions, IBANs, EMI services, and

payments

Maintain accurate documentation of customer interactions, resolutions, and follow-ups in

CRM systems

Collaborate closely with Compliance, Operations,



and Technical teams to address

customer concerns

Ensure adherence to regulatory, AML, and data protection standards in all

communications

Identify recurring issues and provide feedback to improve support processes and tools

Deliver a consistently high-quality experience for international and HNI clientsRequirements & Skills

Bachelor’s degree or equivalent qualified experience

3+ years of experience in Customer Support, preferably in Fintech / Financial Services

Strong verbal and written communication skills (mandatory due to direct HNI and

global client interaction)

Ability to explain complex fintech concepts clearly and confidently

Familiarity with EMI operations, digital payments, IBAN, SEPA, and SWIFT

transfers

Strong problem-solving skills with high attention to detail

Proficiency in CRM systems and customer support tools

Ability to work in a fast-paced, regulated, and shift-based environment

High level of professionalism, discretion, and customer empathy

What We Offer

Competitive salary with performance-linked incentives

Exposure to global fintech products and international clients

Strong career growth and learning opportunities

Collaborative, inclusive, and professional work culture

Opportunity to work across multiple brands, technologies, and geographies

Equal Opportunity Statement

Finvasia is an equal-opportunity employer and values diversity and inclusion. We encourage

candidates from all backgrounds to apply

📌 Customer Support Executive- One Vault (Nagar)
🏢 FINVASIA CAREER
📍 Nagar