Job Summary

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We are looking for a Customer Experience Executive to manage customer interactions throughout the loan application journey. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to coordinate with internal teams to ensure a smooth and timely loan process.

Key Responsibilities

- Contact customers to explain loan products and documentation requirements.
- Assist customers in completing loan applications and resolving queries.
- Follow up on pending documents and application status.
- Coordinate with sales, credit, and operations teams for timely processing.
- Maintain accurate customer records in CRM/software.
- Provide regular updates to customers until loan disbursement.
- Handle customer complaints professionally and ensure prompt resolution.




- Meet daily follow-up and customer satisfaction targets.

Required Skills

- Excellent verbal and written communication skills (Hindi and English preferred).
- Strong customer service and relationship management skills.
- Positive follow-up and coordination abilities.
- Basic computer knowledge (MS Office, CRM systems, email).
- Ability to multitask and work in a target-driven environment.
- Positive attitude and problem-solving mindset.
- 1–3 years of experience in customer service, telecalling, banking, NBFC, or loan processing is an advantage

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Experience Executive (Vikaspuri)
🏢 Capitalbox Advisory and Management Services Private
📍 Vikaspuri