Responsibilities:

- · Handle incoming calls from patients regarding appointments, services, and doctors’ availability
- · Provide accurate information about hospital services, packages, and procedures
- · Register patient details and schedule appointments in the system
- · Address patient concerns, complaints, and escalate when required
- · Make follow-up calls for appointments, test results, and post-treatment care
- · Call patients for health check-up reminders, feedback, and service updates
- · Handle promotional or awareness campaign calls (health camps, packages, etc.)
- · Ensure conversion of inquiries into confirmed appointments
- · Coordinate with departments (OPD, IPD, Billing, Diagnostics)
- · Maintain call logs, patient records, and CRM/HIS updates
- · Ensure high patient satisfaction and service quality
- · Follow hospital protocols, quality standards, and compliance

Pay: From ₹20,000.00 per month

Perks:

- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 1 year (Required)
- Hospital: 1 year (Required)
- Technical support: 1 year (Required)

Language:

- English (Required)
- Kannada (Required)

Work Location: In person

📌 Customer Care Executive (Bengaluru)
🏢 Aveksha Hospital
📍 Bengaluru