Position: Quality Analyst cum Trainer – Call Centre Process

Educational Qualification:

- Plus Two or above (Graduation preferred).

Experience:

- 3–5 years of experience in a BPO/Call Centre.
- Minimum 1–2 years of experience as a Quality Analyst and/or Trainer.

Domain Knowledge:

- Experience in customer service, telecalling, or the automobile industry is preferred.

Key Skills:

- Knowledge of quality monitoring, call auditing, and feedback mechanisms.
- Experience in conducting induction and refresher training programs.
- Ability to prepare training materials, SOPs, and process documentation.
- Valuable analytical, coaching, and presentation skills.
- Proficiency in MS Excel, PowerPoint, and reporting tools.

Preferred:

- Candidates with experience in the automobile dealership or automotive call centre industry will be given preference.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Experience:

- BPO/Call Centre: 3 years (Required)
- Trainer/uality Analyst: 1 year (Required)

Work Location: In person

📌 : Quality Analyst cum Trainer – Call Centre Process (Kochi)
🏢 Popular mega motors india private
📍 Kochi