 As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.  Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency. Able to manage difficult customer issues while working in a fast paced environment  Determine the reason for delinquency and best course of action to assist our Borrowers.  Engage our consumers with the highest level of respect and dignity.  Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.



 Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.  Ensure all accounts in assigned lists are managed accurately and timely.  Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.  Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments

Job Types: Full-time, Fresher, Permanent

Pay: ₹300,000.00 - ₹600,000.00 per year

Perks:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Executive - Customer Service (Pune)
🏢 Credence Resource Management
📍 Pune