Palies IT service is the customer centric service provider located in Coimbatore, India and offering various IT services since 2013. Along with Nine years of experience in hardware and software support, Mr.Saravanan an energetic professional started making his dream come true, being the stepping stone of Palies IT Services. We are located in Sivananda Colony, Coimbatore.
Job Description
Responsibilities:
- Provide Technical assistance and support to Customer, and resolve problems related to the use of computer hardware and software for end users.
- Install desktop/Laptop software using approved tools.
- Troubleshoot operating system.
- Update tickets with accurate and timely records of work performed, and resolution detail.
- Responsible for raising and coordinating problem management issues.
- Experienced in OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment ( networking , OS, Microsoft Office suite,
PC hardware , printers), network and local printer installation Knowledge of TCP/IP, (Share and NTFS permissions).
- Ability to convey technical issues and material to non-technical end users and managers.
Prerequisites :
- Any Graduate with minimum of 1-3 years of experience in a similar role.
- Troubleshoot End user HW /SW related problems
- Good Communication & presentation skills.
- Qualification : Any UG/PG
- Communication : English and Tamil
- Vehicle with Driving License