Company Description

We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Requirements

- 12+ years of IT experience, including 10+ years managing projects and operations within the Medical and Pharmaceutical domain.
- Proven experience leading large-scale operations and transformation programs in the pharmaceutical industry.
- Solid understanding and practical application of ITIL processes and service management frameworks.
- Experience managing ETL operations, data integration, and data-driven business processes.
- Expertise in incentive compensation operations, sales compensation programs, or incentive management strategies.
- Demonstrated experience defining, implementing, and monitoring operational KPIs and performance metrics.
- Strong experience managing 24x7 support operations and ensuring SLA compliance.
- Excellent stakeholder management, client engagement, and business communication skills.
- Strong problem-solving, decision-making, and leadership capabilities.
- Experience working with geographically distributed and cross-functional teams.
- Ability to drive operational excellence, process optimization, and continuous improvement initiatives.
- Willingness to work from Pune office.

Responsibilities





- Manage and oversee operations projects within the Medical and Pharmaceutical domain, ensuring alignment with business objectives and strategic priorities.
- Lead end-to-end project delivery, ensuring timelines, quality standards, and operational goals are consistently achieved.
- Implement ITIL best practices to improve operational efficiency, service management, and delivery performance.
- Drive transformation and process improvement initiatives across pharma operations through innovation and automation.
- Define, track, and optimize operational KPIs to measure team performance and business outcomes.
- Manage ETL-related operational processes, ensuring data quality, accuracy, and seamless information flow.
- Oversee incentive compensation operations, ensuring accurate processing, reporting, and compliance with business rules.
- Ensure seamless 24x7 operational support while maintaining adherence to SLAs and operational commitments.
- Conduct weekly, monthly, and quarterly business reviews with stakeholders, providing performance insights and action plans.
- Collaborate with cross-functional teams, including business, technology, and operations stakeholders, to drive successful project outcomes.
- Identify operational risks, implement mitigation strategies, and ensure business continuity.
- Foster a culture of continuous improvement, operational excellence, and customer-centric service delivery.
- Provide leadership, mentoring, and guidance to project and operations teams.

Qualifications

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

📌 Associate Director (Delivery ITIL in Medical / Pharma domain) (Pune)
🏢 Nagarro
📍 Pune