We are looking for a Desktop Support Engineer (L1) to provide first-level technical support for the cinema theatre's IT infrastructure. The candidate will be responsible for maintaining desktops, laptops, printers, POS systems, networking devices, and ensuring smooth day-to-day IT operations.

Key Responsibilities

- Provide Level 1 technical support for desktop, laptop, and peripheral issues.
- Install, configure, and troubleshoot Windows operating systems and software applications.
- Support POS systems, ticketing counters, kiosks, and payment devices.
- Install and maintain printers, scanners, barcode scanners, and biometric devices.
- Troubleshoot basic LAN, Wi-Fi, internet, and network connectivity issues.
- Configure and support email clients (Outlook) and Microsoft Office applications.
- Perform hardware installation, replacement, and preventive maintenance.
- Create and manage user accounts, passwords, and access permissions.
- Respond to IT support tickets within the defined SLA.
- Coordinate with senior IT engineers or vendors for complex issues.
- Maintain IT asset inventory and documentation.
- Ensure antivirus, software updates, and system security are up to date.
- Provide technical support during movie releases, weekends, and special events when required.





Required Skills

- Knowledge of Windows 10/11 operating systems.
- Basic understanding of LAN, TCP/IP, Wi-Fi, and network troubleshooting.
- Experience with desktop hardware, printers, and peripherals.
- Familiarity with Microsoft Office 365 and Outlook.
- Basic knowledge of Active Directory is an advantage.
- Good troubleshooting and communication skills.
- Ability to work in rotational shifts, weekends, and public holidays.

Qualifications

- Diploma / Bachelor's Degree in Computer Science, IT, Electronics, or a related field.
- Certifications such as A+, N+, CCNA, or Microsoft certifications are an added advantage.

Experience

- Freshers or 0–2 years of experience in Desktop Support / IT Support.
- Experience in multiplexes, retail, hospitality, or customer-facing environments is preferred.

Preferred Candidate

- Solid problem-solving ability.
- Customer-focused attitude.
- Team player with good interpersonal skills.
- Willingness to work flexible shifts.

LOCATION - VILLAPURAM ,MADURAI

CONTACT HR : +91 (phone hidden) / +91 (phone hidden)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Desktop Support Engineer (Madurai)
🏢 Vetri Cinemas
📍 Madurai