- Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally.
- Understand clients’ marketing objectives and collaborate with internal teams, including sales, strategy, content production, and others, to ensure seamless execution of client campaigns and projects.
- Conduct regular check-ins and arrange performance reviews with clients to assess their satisfaction, identify improvement areas, and arrange to provide optimization recommendations.
- Identify upselling and cross-selling opportunities within existing client accounts to maximize revenue.
- Organize regular client training sessions and workshops to educate them on content marketing and industry developments.
Qualifications & Skills
- Bachelor’s degree in marketing, business, or a related field.
- 1+ years of experience in a customer success or account management role,
necessarily in a digital agency.
- Broad understanding of content marketing.
- Robust interpersonal and communication skills, with the ability to build rapport and establish trust with clients.
- Excellent problem-solving and critical-thinking abilities, with a proactive approach to resolving issues and identifying opportunities.
- Project management skills, with the ability to manage multiple client accounts simultaneously.
- Proficiency in using digital marketing tools and platforms, such as CRM systems and collaboration software.
- Ability to work collaboratively in a team environment and coordinate efforts across multiple departments.