Job Description:

- Responsible for overseeing the design implementation and maintenance of an organization s IT infrastructure
- Daily Operations Oversight Ensuring systems services and infrastructure operate reliably and securely
- Project Management Leading infrastructure related projects that align with business goals including upgrades migrations and new deployments
- Team Leadership Managing a team of Min of 10 IT professionals providing mentorship and evaluating performance
- Administration Maintaining networks servers databases and related systems ensuring optimal performance and uptime
- Security Compliance Implementing security protocols PAM and ensuring compliance with internal and external standards
- Disaster Recovery Designing and testing backup and recovery strategies to ensure business continuity
- Strong communication skills and should have strong business relationship management
- Experience in handling IT audits compliance

Key Responsibilities:

- Key Responsibilities
- IT Operations Management
- o Monitor and maintain IT infrastructure including servers networks endpoints and assets
- o Ensure compliance with organizational standards and security policies
- People Management
- o Lead and mentor IT operations team members ensuring optimal performance and skilled growth
- o Manage shift schedules leave planning and team utilization
- Process Service Management




- o Implement and adhere to ITIL best practices for incident problem and change management
- o Track and ensure SLA compliance for all IT service requests and incidents
- Tools Technology
- o Manage ticketing systems such as ServiceNow SNOW for efficient workflow and reporting
- o Oversee asset lifecycle management including onboarding allocation and disposal
- Infrastructure Network
- o Maintain and troubleshoot servers network devices and connectivity issues
- o Ensure proper cabling labeling and documentation for all IT assets
- Continuous Improvement
- o Identify opportunities for process optimization and automation
- o Drive initiatives for improving IT service quality and user experience
- Required Skills Qualifications
- Proven experience in IT operations and infrastructure management
- Strong knowledge of ITIL framework and its practical implementation
- Hands on experience with ticket management tools e
- g
- ServiceNow
- Expertise in endpoint management asset management and network server administration
- Excellent leadership communication and problem solving skills

Additional Responsibilities:

- Technical Proficiency
- Windows
- Networking LAN WAN firewalls
- Virtualization VMware Hyper V
- cloud platforms AWS Azure
- Scripting Shell PowerShell Perl
- Certifications ITIL PMP or vendor specific certifications e
- g
- Cisco Microsoft Red Hat are often preferred

Preferred Skills:

TIG->Standard TIG

📌 Technology Specialist - IT Service, Support and Operations (Pune)
🏢 Infosys BPM
📍 Pune